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Over the past 8 years, bigWebDesk has been developed by taking client feedback and working those ideas one by one into the application. This has served the application (and the company) very well, but the application's configuration area has suffered in complexity and confusion.

We are going to be performing a complete overhaul of the configuration section making it easier to understand and complete. This blog series will serve as a journal on what are thoughts are, gathering your opinion, where we are, and ultimately where we are going.

There is currently no timeline on this project due to its very early stages. We are excited about receiving your comments and complaints pertaining to this section. Your input will ensure that we are moving in the right direction.

Current thoughts:

All routing rules configured from one screen
All options selected from one screen (currently separated into Features and General Options)
Easier controls (use of Ajax and other tools)
Better explanations (general descriptions, how does one feature effect another, etc.)
Default setups (are you an internal IT dept, internal Facility Maintenance dept, supporting external clients, etc.)
More finite permissions controls
This a very broad stroke list and will be added to and certainly be defined better as we go.

If you are currently a bigWebDesk admin and have ideas on improvement, please feel empowered to share those here. No holds barred.
BigWebApps HelpDesk solution provides helpdesk systems
Article Source: JS2 Article Marketing