We are currently looking at some new tools and better ways to get more and more feedback from customers and community members. We recently rolled our our online community Town Square which will eventually help create positive discussion on what our users are interested in and what they would like to see from us. We are now looking to add a ‘Feedback’ button on our web based helpdesk software solution encourage our members to vote and be heard on what they need in their solution.
The ‘Feedback’ tab will be dynamically displayed once it’s been clicked. It will show the top 5 most requested features and give you the opportunity to write comments on the features, vote on other features you would like to see as well as create your own new feature request.
We intend for this to be another level of communication where we can connect with our customers. Please let us know your thoughts! We have set up a HelpDesk forum on our Town Square site
BigWebApps HelpDesk solution provides help desk software
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Help Desk Some New Tools
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