We are excited to announce the release of Related Tickets (also known as Sub-Tickets) for the bigWebApps HelpDesk!
Click here to watch a two minute tutorial video.
(NOTE: Some of the formatting on screenshots below is different than in the video. The screenshots are from our beta site and are the newer format.)
Click the “Related” tab to see all relationships that this ticket has with other tickets in your system.
On the Master ticket’s Related screen, you will see the two sub-tickets associated with it. From this screen, you can also “Find existing ticket” to add more ticket relationships.
On one of the Sub-Tickets’ Related screen, you can view that it has a relationship with a Master ticket and a side-by-side relationship in the “Related Tickets” section.
NOTE: Currently, two Sub-Tickets under the same Master ticket are not automatically “Related”. This is currently a manual relationship that is set.
Once again, we are excited about having this base-line functionality for sub-tickets available to use now. We will be working on further functionality of this feature in the near future.
If you have any questions or would like to provide your input on possible enhancements, please send that to support@bigwebapps.com.
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BigWebApps HelpDesk solution provides helpdesk software
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