One of the most frequently requested features here at bigWebApps is the ability to communicate from a ticket with other technicians inside the HelpDesk.
Introducing Alternate Technicians!! (scheduled for release on Saturday, December 12, 2009)
Alternate Technicians is the ability to add connections to multiple technicians to a single ticket. Once other people are added, the user and technician can include the newcomers on emails that are sent via the ticket. This will give you and your support team an improved communications platform during the life of service requests.
Here is a 2 minute video explaining how it works.
Click here, if you can not view the video inside this blog post.
If your organization has YouTube blocked, you can access the video here.
One feature to note: At the time of this video being recorded, we did not have the ability to add an alternate technician without transferring the ticket. That option should be available once published to production. You will find this as a third selection on the transfer ticket page.
BigWebApps HelpDesk solution provides helpdesk software
Article Source: JS2 Article Marketing
Unique Original Articles »
All articles are submitted by users, we take no responsibility for the content of any articles. Users have given permission for others to use these articles in exchange for credit in the form of a link back to the author's website. For removal requests please contact us at http://www.jetpackedsupport.com