We have had a report of missing classes in bigWebDesk this morning since the upgrade. This is related to people who have not logged out of the system since it was updated.
Overall, you should turn your computer off when not in use to give all of the mechanisms a break as well as letting your computer reset itself. This is not necessary for bigWebDesk, but it is necessary to at least start a new browser.
If you are seeing tickets come in without classes, have that customer log out, start a new browser, and log back in. Then give them the bonus advice to help lengthen your assets' life. ;)
BigWebApps HelpDesk solution provides help desk solutions
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Never Shutting Computer Down
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